Privacy Policy

1. Introduction

Welcome to 7c7c. This Privacy Policy sets out how 7c7c ("we", "us", or "our") collects, uses, stores, and safeguards the personal information you provide when accessing and using the 7c7c online casino and cricket betting platform available at https://7c7c.pro (the "Platform"). We are committed to protecting your privacy and handling your data in an open, transparent, and responsible manner consistent with applicable data protection principles.

By registering an account on the Platform or continuing to use our services, you confirm that you have read and understood this Privacy Policy. We encourage you to review this document periodically, as we may update it from time to time to reflect changes in our practices or applicable law. If you do not agree with any aspect of this policy, please discontinue use of the Platform and contact us through the details provided below.

2. Information We Collect

We collect personal information in several ways as you interact with the 7c7c Platform. The categories of information collected fall into three broad groups: information you provide directly, information generated automatically, and information from third parties.

Information You Provide Directly

• Full name, date of birth, and residential address (including city — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar)
• Email address and mobile phone number used for account registration and two-factor verification
• Payment account identifiers such as bKash wallet number, Nagad number, or Rocket number required to process deposits and withdrawals
• Identity verification documents (national ID card, passport, or other KYC documentation) when required to verify your age and identity

Automatically Generated Information

• Device information, browser type, operating system, and IP address collected when you access the Platform
• Session logs including login timestamps, pages visited, game sessions played, bets placed, and feature interactions
• Cookie identifiers and similar tracking technologies that help us understand usage patterns and improve platform performance

Information from Third Parties

• Fraud prevention and anti-money-laundering (AML) checks carried out by trusted identity verification partners
• Payment processors such as bKash and Nagad who confirm the success or failure of a transaction
• Publicly available information used for identity validation purposes, where permitted by applicable law

3. How We Use Your Information

7c7c processes your personal data only for clearly defined, legitimate purposes. The principal uses of your information are as follows:

• Account creation, verification, and ongoing management — including confirming that users meet the 21+ age requirement
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer, and maintaining accurate financial transaction records
• Delivering customer support, responding to queries, and resolving disputes in a timely manner via our 24/7 support channels
• Conducting responsible gaming checks, including detecting potentially problematic betting patterns and enforcing self-exclusion requests
• Complying with anti-fraud obligations, AML checks, and any legal obligations imposed by applicable Bangladeshi or international law
• Sending transactional notifications (deposit confirmations, withdrawal updates, security alerts) and, where you have opted in, promotional communications about bonuses, new games, and seasonal offers

We do not use your personal data for automated decision-making that produces significant legal effects on you without human oversight. If our practices in this area change in the future, we will update this policy and obtain any necessary consent before implementing new processing activities.

4. How We Share Your Information

7c7c does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We only share your information in the limited circumstances described below.

Service Providers

We share data with carefully selected third-party service providers who help us operate the Platform. These include payment processors (bKash, Nagad, Rocket), identity verification partners, fraud detection services, game software providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming), and cloud hosting providers. All such providers are contractually bound to handle your data securely and only for the purposes we specify.

Legal Obligations

We may disclose your personal data when required by law, court order, or a legitimate request from a government authority. This includes cooperation with anti-money-laundering investigations, fraud prevention inquiries, and any other mandatory disclosure requirements under applicable law. In such cases, we will only share the minimum information necessary to satisfy the legal requirement.

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you via the email address associated with your account or via a prominent notice on the Platform before your data is transferred and becomes subject to a different privacy policy.

5. Cookies and Tracking Technologies

The 7c7c Platform uses cookies and similar tracking technologies to enhance your experience and analyse how the Platform is used. We rely on three main categories of cookies:

• Essential cookies — required for the Platform to function correctly, including maintaining your login session, securing account access, and remembering your language preference
• Analytical cookies — used to understand aggregate usage patterns, identify popular game categories, measure page load performance, and improve the overall Platform experience
• Preference cookies — used to remember your chosen settings, such as display preferences and notification options, so you do not have to reconfigure them on each visit

You may disable non-essential cookies through your browser settings at any time. Please note that disabling essential cookies may affect your ability to access certain features of the Platform. We do not use cookies to serve third-party advertising or to track your activity across unrelated websites.

6. Data Security

7c7c takes data security seriously and employs a combination of technical and organisational measures to protect your personal information from unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive fields including payment identifiers, access controls that restrict data visibility to authorised personnel only, and regular security reviews to identify and address potential vulnerabilities.

While we apply industry-standard protections, no online platform can guarantee absolute security. If you become aware of any suspicious activity on your 7c7c account, please contact our support team immediately at [email protected] so we can investigate and take appropriate protective action.

7. Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterwards to comply with our legal, regulatory, and contractual obligations. Financial transaction records are typically retained for a minimum of five years in line with AML and financial record-keeping requirements. Game session logs and activity records are retained for up to two years from the date they were generated.

When your personal data is no longer required, we will securely delete or anonymise it. If you close your account but we are required by law to retain certain records, those records will be held in a restricted-access environment and used only for the legally mandated purpose.

8. Your Rights

As a user of the 7c7c Platform, you have the following rights with respect to your personal data. You may exercise any of these rights by contacting us at the address provided in Section 12 below.

• Right of access — you may request a copy of the personal data we hold about you at any time
• Right to rectification — you may ask us to correct inaccurate or incomplete personal data we hold about you
• Right to erasure — you may request deletion of your personal data, subject to our legal retention obligations
• Right to object — you may object to the processing of your data for direct marketing purposes at any time, with immediate effect
• Right to data portability — you may request that we provide your personal data in a structured, commonly used, machine-readable format

We will respond to all valid data rights requests within a reasonable timeframe. Please note that some requests may be subject to identity verification before we can act on them, and certain rights may be limited where we have overriding legal obligations to retain or process your data.

9. Third-Party Payment Processors

To facilitate deposits and withdrawals, 7c7c integrates with third-party payment services including bKash, Nagad, Rocket, and Upay. When you initiate a payment transaction, you will be interacting with these providers' own systems. Each payment provider operates under its own privacy policy and data handling practices, which are independent of this Privacy Policy.

We recommend that you review the privacy policies of bKash, Nagad, Rocket, and any other payment provider you use before completing a transaction. 7c7c is not responsible for the data practices of third-party payment providers once your data leaves our Platform and enters their systems.

10. Children's Privacy

The 7c7c Platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not register an account or use any part of the Platform. If we discover that we have inadvertently collected personal data from a person under 21, we will delete that data promptly and close the associated account. If you believe a person under 21 has registered on our Platform, please notify us immediately at [email protected].

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the features we offer on the Platform. When we make material changes, we will notify you by posting a prominent notice on the Platform and, where required, by sending a notification to the email address registered to your account. The updated policy will take effect from the date it is published.

Your continued use of the Platform after the updated policy takes effect constitutes your acceptance of the revised terms. If you do not agree with the changes, you should stop using the Platform and may request account closure by contacting support.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 7c7c processes your personal data, please reach out to our dedicated privacy support team. We are committed to addressing your concerns promptly and transparently.

Email: [email protected] — our support team is available 24/7 and typically responds within one business day.